Explore how Bigears is helping organisations get a deeper understanding of their customer's and their needs through real customer voice and innovative approaches in the CX space
RCI is a timeshare exchange travel company operating in 110 countries. They wanted a deeper level of understanding of their customer’s needs than their existing CX platforms could provide.
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Racetech is a world-leading manufacturer of motor racing seats, harnesses and safety accessories – who needed a clearer understanding of their customer needs, along a highly complex path to purchase. Download our in-depth case study to understand exactly how BigEars helped.
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Cabot Financial, part of the Cabot Credit Management Group, is a debt-resolution firm based in the UK. Since becoming established in 1998, Cabot have sought to change the game of debt collection by recognising their debtors as customers and putting customer experience first.
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Kitomba is a spa and salon business management software for the New Zealand hair and beauty industry. They needed a clearer understanding of their customer needs to help them choose the best path for future product development.
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Embarking on a program of strategic change, the customer-facing arm of Wellington City Council knew that listening to the views of Wellingtonians was going to be key.
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